Build your SOPs as digital workflows that guide front-desk teams step by step — directly inside OPERA Cloud.
Book a demoThe Process Workflow Builder replaces printed procedures, PDFs and training-by-memory with a single, configurable builder that guides front-desk teams step by step — directly inside OPERA Cloud.
Design, standardise and deploy operational flows that fit each property’s needs, brand standards and local compliance requirements. The result is a faster, more consistent guest experience, fewer errors at the desk, and a scalable way to roll out best practice across a group — without adding any extra software.
Guided steps cut time at the desk and speed up every guest interaction.
Built-in validation and required fields remove guesswork and rework.
The same best-practice flow across every property, adapted where needed.
Runs inside OPERA Cloud via OHIP, on the screens your team already uses.
Convert any SOP into an executable, guided flow — configurable per hotel and per use case.
Run a swift check-in tailored to guest type, rate and property standards.
Auto-assign rooms based on guest preferences, with quick search during the flow.
Trigger packages and add-ons with predefined questions that guide staff.
Validate payment methods and routing instructions on the spot, mid-process.
Capture signatures and store data in OPERA Cloud from a tablet — no extra software.
Connect to room-key generation and third-party front-desk systems.
Clear, professional confirmation messages — in significantly less time.
Define mandatory vs optional fields and validation rules aligned with local regulations.
Roll out consistent processes across properties while allowing local adaptations.
Map your SOP into a clear, step-by-step flow.
Set fields, rules, upsells and compliance per hotel.
Publish across one property or the whole group.
Staff follow the flow live in OPERA Cloud, every time.
Yes — it’s built on OHIP and runs directly inside OPERA Cloud, with no separate application to launch.
No. It uses the screens your team already has, and captures signatures from a standard tablet — no extra software required.
Yes. Every flow is configurable per hotel and per use case, so each property can meet its own brand standards and local compliance rules.
Check-in, room assignment, upselling, payment and routing validation, registration and signature capture, key issuance and more.
Yes — it turns printed procedures, PDFs and training-by-memory into a single guided, executable workflow.
Reduce service time, cut errors and deliver a consistent guest experience across every property — every time.
Book a demo