Oracle Hospitality Extended Support

Flexible and Reliable Support: Introducing Mastel Hospitality’s Extended Support Service for Oracle Hospitality Products

Welcome to Mastel Hospitality’s Extended Support page, where we offer a comprehensive support service for Oracle Hospitality products. Our Extended Support service is designed to provide clients with flexible and reliable access to our expert team of Oracle Hospitality professionals. Clients can purchase a bag of hours, which can be used for any of our services, including consultancy, support, development, and more.

Our experienced team is dedicated to providing the highest level of support, ensuring that your Oracle Hospitality products operate smoothly and efficiently. Our Extended Support service provides the peace of mind of knowing that expert help is just a phone call or email away, enabling you to focus on delivering exceptional guest experiences and growing your business.

At Mastel, we understand that every business is unique, and our Extended Support service is designed to be flexible and customizable to meet your specific needs. Whether you require occasional support or ongoing assistance, we can provide a tailored solution that fits your requirements and budget. Contact us today to learn more about our Extended Support service and how it can benefit your business.

Mastel Hospitality’s Extended Support:

Service for Oracle Hospitality Products
  • Mastel Hospitality’s Extended Support service offers clients a range of benefits when using Oracle Hospitality products. Our experienced team of Oracle Hospitality professionals can assist clients with various services such as stationary development, report development, training, troubleshooting, and 3rd party integrations.
  • Our team is committed to providing clients with flexible and reliable support. With the purchase of a bag of hours, clients can easily access expert help, allowing them to focus on delivering exceptional guest experiences and growing their business. Moreover, our team can provide customized solutions that meet the unique business needs of our clients, ensuring they receive tailored support that fits their requirements and budget.
  • Our Extended Support service provides clients with peace of mind, knowing that our team of experts is available to troubleshoot issues and ensure that their Oracle Hospitality products operate smoothly and efficiently. Our training services ensure that clients and their team are knowledgeable in operating the systems, reducing errors, and support requirements.
  • Furthermore, with our 3rd party integration service, clients can streamline their operations by integrating their Oracle Hospitality products with other systems and applications, increasing efficiency and data accuracy. In summary, Mastel Hospitality’s Extended Support service offers a range of benefits to clients, ensuring that they receive flexible and reliable support, enabling them to focus on delivering exceptional guest experiences and growing their business.

Premium Extended Support: 24/7 Emergency Support for Opera 5 & Cloud and Simphony

Mastel Hospitality offers an addon service called Premium Extended Support, which enhances our Extended Support service with 24/7 support. For a small monthly fee per hotel, clients can have access to our 24-hour support line for urgent cases. This service provides clients with the peace of mind of knowing that they can receive expert help whenever they need it, day or night.

Our Premium Extended Support service is designed to ensure that clients receive fast and efficient support for urgent issues, enabling them to minimize downtime and maintain exceptional guest experiences. Our expert team of Oracle Hospitality professionals is dedicated to providing the highest level of support, ensuring that your Oracle Hospitality products operate smoothly and efficiently around the clock.

In summary, Mastel Hospitality’s Premium Extended Support service provides clients with 24/7 access to our expert team of Oracle Hospitality professionals, ensuring that urgent issues are addressed promptly and efficiently, minimizing downtime, and maintaining exceptional guest experiences. Contact us today to learn more about our Premium Extended Support service and how it can benefit your business.

5 Key Benefits of using the Mastel Hospitality Extended Support service

Industry Experts at your fingertips

With Mastel extended support, you have access to a team of expert Oracle Hospitality consultants who can provide you with quick and effective support for any issues you may encounter with your system.

Flexibility

Mastel extended support offers a flexible and scalable approach to IT support. You can choose the number of hours require and utilise hours according to your needs, need more hours? no problem, just add more hours to extended support when needed.

Maximum Utilisation

Traditional support services carry a monthly fee regardless of your support needs, most of the hours within a month are under utilised in such cases. With Mastel Extended Support, you only pay hours that you actually use. With clear transparency and services trusted by brands globally, you receive the best service and only pay for hours used.

Increased Efficiency

With Mastel extended support, you can focus on running your business, while leaving the technical support to our team of experts. This can help to increase efficiency and productivity, and allow you to focus on your core business goals.

One package multiple services

Extended support is more than just support, when utilising Mastel Hospitalities extended support, you automatically have access to all our offered services, this includes Opera 5, Opera Cloud and Simphony support, Consultancy, Development advanced services and more. All within one package. 

Frequently asked questions

What is Oracle Hospitality extended support, and how does it work?

Oracle Hospitality extended support is an add-on service that allows you to purchase a package of support hours that can be used for a variety of purposes related to your Oracle Hospitality products. This might include consulting, development, troubleshooting, training, and more. Once you’ve purchased a support package, you can use it to access expert support from the Mastel Hospitality team as needed.

What kind of support issues can I use extended support for?

Extended support is designed to be flexible, so you can use it for a wide range of support needs. Some common examples might include troubleshooting issues with your PMS or POS, getting help with reporting or data analysis, getting training on how to use your Oracle Hospitality products more effectively, and getting help with custom development or integrations.

How much does extended support cost, and how do I purchase it?

Extended Support is offered in prepaid support packages, each package includes a set of hours that are available to your team, once the package has been enabled. These packages can start from 30 hours for small properties and up to thousands of hours for multi property or chain environments. Packages are valid for 18 months and can be topped up when needed.

How quickly can I access support through extended support, and what are the response times?

We pride ourselves on being responsive and timely when it comes to support issues. When you purchase an extended support package, we’ll work with you to establish clear communication channels and response times that suit your needs. Depending on the urgency of your issue, we may be able to offer immediate support, or we may schedule support sessions at a time that works for you. For clients who need after office hour support, the Premium Extended Support (PES) offers a 24 hour call line for emergencies.