Welcome to Mastel Hospitality’s Extended Support page, where we offer a comprehensive support service for Oracle Hospitality products. Our Extended Support service is designed to provide clients with flexible and reliable access to our expert team of Oracle Hospitality professionals. Clients can purchase a bag of hours, which can be used for any of our services, including consultancy, support, development, and more.
Our experienced team is dedicated to providing the highest level of support, ensuring that your Oracle Hospitality products operate smoothly and efficiently. Our Extended Support service provides the peace of mind of knowing that expert help is just a phone call or email away, enabling you to focus on delivering exceptional guest experiences and growing your business.
At Mastel, we understand that every business is unique, and our Extended Support service is designed to be flexible and customizable to meet your specific needs. Whether you require occasional support or ongoing assistance, we can provide a tailored solution that fits your requirements and budget. Contact us today to learn more about our Extended Support service and how it can benefit your business.
Mastel Hospitality offers an addon service called Premium Extended Support, which enhances our Extended Support service with 24/7 support. For a small monthly fee per hotel, clients can have access to our 24-hour support line for urgent cases. This service provides clients with the peace of mind of knowing that they can receive expert help whenever they need it, day or night.
Our Premium Extended Support service is designed to ensure that clients receive fast and efficient support for urgent issues, enabling them to minimize downtime and maintain exceptional guest experiences. Our expert team of Oracle Hospitality professionals is dedicated to providing the highest level of support, ensuring that your Oracle Hospitality products operate smoothly and efficiently around the clock.
In summary, Mastel Hospitality’s Premium Extended Support service provides clients with 24/7 access to our expert team of Oracle Hospitality professionals, ensuring that urgent issues are addressed promptly and efficiently, minimizing downtime, and maintaining exceptional guest experiences. Contact us today to learn more about our Premium Extended Support service and how it can benefit your business.
With Mastel extended support, you have access to a team of expert Oracle Hospitality consultants who can provide you with quick and effective support for any issues you may encounter with your system.
Mastel extended support offers a flexible and scalable approach to IT support. You can choose the number of hours require and utilise hours according to your needs, need more hours? no problem, just add more hours to extended support when needed.
Traditional support services carry a monthly fee regardless of your support needs, most of the hours within a month are under utilised in such cases. With Mastel Extended Support, you only pay hours that you actually use. With clear transparency and services trusted by brands globally, you receive the best service and only pay for hours used.
With Mastel extended support, you can focus on running your business, while leaving the technical support to our team of experts. This can help to increase efficiency and productivity, and allow you to focus on your core business goals.
Extended support is more than just support, when utilising Mastel Hospitalities extended support, you automatically have access to all our offered services, this includes Opera 5, Opera Cloud and Simphony support, Consultancy, Development advanced services and more. All within one package.