PMS & POS Implementation

Experience Quality and Efficiency:

Expert PMS & POS Implementation for your Success

Welcome to Mastel’s dedicated PMS & POS Implementation services, where quality and efficiency are at the heart of everything we do.

Driven by our corporate slogan “We make more for your hotels” our team of experienced professionals is committed to guiding you through the complex and time-consuming process of implementing Oracle Hospitality POS Simphony systems. By pairing the cutting-edge technology of Oracle Hospitality Simphony with Mastel’s exceptional services, you get the best of both worlds, ensuring a powerful synergy that drives results.

Our hands-on approach guarantees that your Simphony solution is expertly configured, integrated, and customized to align with your unique business needs.

With Mastel by your side, you’ll experience a seamless transition to your new systems, empowering your hotel to enhance guest experiences and streamline operations like never before. Discover how we make more for your hotels with our tailored Oracle Hospitality Simphony POS implementation services.

Unlocking Hotel Success:

The Key Steps to a Seamless PMS Implementation

The importance of a successful PMS implementation cannot be overstated, as it is the backbone of your hotel’s operations, managing everything from reservations and guest data to billing and reporting.

A well-executed implementation ensures a seamless transition, minimizes downtime, and sets the stage for improved efficiency and guest satisfaction. To guarantee a successful launch, it is crucial to follow a series of steps that include a thorough analysis of your hotel’s unique requirements, customization of the PMS to meet those needs, proper data migration, and integration with existing systems.

Additionally, providing comprehensive training for your staff to navigate the new system confidently, and offering ongoing support to address any issues that may arise, are essential steps in ensuring a successful PMS implementation. By meticulously attending to each of these steps, you can maximize the benefits of your new property management system and propel your hotel towards long-term success.

Transform Your Hotel Operations with Expert Simphony POS Implementation Services from Mastel

POS implementation plays a pivotal role in enhancing your hotel’s guest experience, streamlining operations, and improving overall efficiency.

With a strong focus on quality of service, our team of experts at Mastel ensures that your Simphony POS system is meticulously tailored to your hotel’s unique requirements. We recognize the importance of a seamless implementation process, and our hands-on approach guarantees a smooth transition.

Our comprehensive services include configuring the Simphony system to suit your specific needs, integrating it with existing applications, and providing thorough staff training to ensure they are well-equipped to deliver exceptional guest experiences.

By entrusting your Oracle Hospitality Simphony POS implementation to Mastel’s skilled professionals, you gain access to top-notch service and support that drives tangible results for your hotel’s operations and guest satisfaction.

Maximizing Efficiency and ROI:

4 Benefits of Using Mastel Hospitality’s Expert Installation Services for Opera PMS and Simphony POS

Efficient Implementation

Our experts can ensure a smooth and efficient installation of the software, properly configuring it to meet the specific needs of the hotel.


Our team can setup your PMS and POS based on your unique requirements, integrating it with other systems, setting up complex configurations, create custom stationary, and creating custom reports.


We provide training to hotel staff on how to use the software effectively, minimizing errors and increasing efficiency.

Maximizing ROI

By using our expert services, hotels can maximize their return on investment, reducing the need for costly fixes or reconfigurations down the road.

Frequently asked questions

How long does it typically take to implement Opera Cloud ?

Implementation times can significantly vary depending on the size of the project, integrations and requirements as well as the size of the team that needs to be trained. An important part is also the pre-implementation consultancy that can significantly impact the implementation time and quality of the install. Get in touch with us to review your project and give you an estimated time frame.

What kind of training do you provide to our staff during the implementation process?

The training program is designed based on your requirements as well as the functionality of the system. Training can range from back of house, to management and front of house training. Our experts have a deep knowledge of all the departments and can tailor training to your needs.

Can we still operate during the implementation process, or will our operations need to shut down temporarily?

We understand that Hotels cannot stop operations or let the implementation of a PMS or POS impact the guest experience. Training and configuration is therefore meticulously planned, cutover dates are set and the team is ready to continue working directly after the cutover. For new implementations, the project is scheduled ahead of the opening allowing for adequate time to launch operation. 

What happens if we encounter issues with the new system after implementation is complete?

Our team remains on-site following the go-live for 3-4 days depending on your requirements to deal with such issues. Part of the implementation plan, is a set of hours that can be used post go-live. Those support hours are available to designated team members who can triage issues and have our team support you with those issues. Priority is also given to new go-live properties to ensure they can rely on our team in emergencies.