PMS & POS Training Services

Empower Your Team for Success: Expert Training Services for Hotel & F&B Staff on Leading Oracle Hospitality Solutions

Welcome to Mastel’s comprehensive Training Services for Hotel & F&B teams, where we empower your staff with the knowledge and skills to excel in using Opera 5 and Opera Cloud PMS, as well as Simphony POS. We firmly believe that a well-trained team is the cornerstone of delivering exceptional guest experiences and reducing costly errors. Our commitment to quality ensures that your staff receives thorough, hands-on training tailored to your hotel’s unique needs. By equipping your team with the expertise they need to effectively utilize these industry-leading systems, you’ll not only streamline your operations but also minimize support requirements, enhancing overall efficiency. Trust Mastel’s Training Services to unlock your hotel team’s full potential and pave the way for success in the competitive hospitality landscape.

Quality Training: The Foundation for Hotel & F&B Success

Investing in high-quality training for Hotel & F&B teams is essential to maximizing the potential of advanced systems such as Opera 5, Opera Cloud PMS, and Simphony POS. Comprehensive training not only equips your staff with the knowledge and skills necessary to efficiently operate these systems but also fosters confidence in their ability to provide exceptional guest experiences. A well-trained team can significantly reduce errors and minimize the need for ongoing support, ultimately improving your hotel’s operational efficiency and overall performance. By empowering your staff with industry-leading training, you’ll be better equipped to adapt to evolving guest expectations and stay ahead of the competition in today’s fast-paced hospitality landscape. In essence, quality training translates into smoother operations, increased customer satisfaction, and a stronger foundation for long-term success in both the hotel and F&B sectors.

Tailored Training Solutions: Maximizing Efficiency and Performance in Hospitality Operations

At Mastel, we understand that every hotel and F&B operation has its unique set of needs and requirements, which is why we tailor each training session to meet the specific demands of your business. Our experienced trainers work closely with your team to identify knowledge gaps, streamline processes, and ensure that your staff is fully equipped to utilize Opera 5, Opera Cloud PMS, and Simphony POS to their maximum potential. By customizing our training approach, we not only provide a more targeted and effective learning experience but also empower your team to confidently navigate the systems and deliver outstanding guest experiences. Trust Mastel’s tailored training solutions to elevate your hotel and F&B operations to new heights of efficiency, performance, and customer satisfaction.


Optimize system utilization

When your team is properly trained on the software they use, they can maximize its features and capabilities. This will lead to more efficient and accurate performance, which can translate into increased guest satisfaction and higher revenues.

Reduce errors and support requirements

Training can help your team avoid common errors and troubleshoot issues on their own. This can reduce the amount of time and resources needed for technical support, freeing up your IT staff to focus on more complex tasks.

Boost productivity

By knowing how to use the software to its fullest potential, your team can complete tasks faster and with less effort. This can help you streamline operations and increase productivity, allowing you to serve more guests and generate more revenue.

Stay up to date with new features

Software updates often come with new features and functionalities. Regular training can ensure that your team stays up to date on the latest changes and improvements, allowing them to leverage these features to improve operations and guest experiences.

Increase employee satisfaction

Proper training can help your team feel more confident and empowered in their roles. This can lead to greater job satisfaction, higher employee retention rates, and a more positive work environment.

At Mastel Hospitality, we offer customized training programs for Opera 5 PMS, Opera Cloud PMS, and Simphony POS. Our experienced trainers can work with your team to identify knowledge gaps, improve processes, and ensure that your staff is knowledgeable and confident in using these systems to their fullest potential.

Frequently asked questions

What types of training services do you offer for PMS and POS systems?

Our training process includes a comprehensive review of the PMS or POS system, followed by an assessment of your team’s existing knowledge and skill level. Based on this assessment, we customize a training program that covers all necessary aspects of the system, including features, functionalities, and best practices for effective usage. Our trainers are highly experienced and use a combination of theoretical and hands-on training to ensure maximum retention.

How long does the training process take?

The length of the training process depends on the complexity of the PMS or POS system configuration and the skill level of your team. Typically, our training programs can range from a few days to a few weeks. We work closely with your team to develop a training schedule that is tailored to your operational needs, and we can provide ongoing support and training as needed.

Can you customize the training program based on our specific needs?

Yes, our training programs are highly customizable to meet the specific needs of your hotel or F&B operation. We can design a program that addresses your unique challenges and goals, ensuring that your team is equipped with the necessary knowledge and skills to optimize the system for your business.

Will the training program be conducted on-site or remotely?

We offer both on-site and remote training programs, depending on your needs and preferences. However, as we are firm believers of quality in-person training. Our on-site training programs are conducted at your hotel or F&B operation, providing hands-on training and support. In certain cases, we can provide online training, our remote training programs are conducted via webinars or virtual training sessions, enabling your team to access the training from anywhere in the world.