Custom Check-In for Opera Cloud

Tailored, swift check-in, built for today’s hospitality.

Modern guests expect speed and personalization. The Custom Check-In App by Mastel Hospitality simplifies reception desk workflows, reduces manual processes, and opens new upselling opportunities during every check-in. Built on OHIP and integrated natively with OPERA Cloud, it adapts to your hotel’s specific operational needs while boosting efficiency and guest satisfaction.

Even with powerful PMS platforms, check-in processes often remain slow and fragmented. Staff switch between multiple screens, repeat data entries, and spend time correcting profiles — all while guests wait.

• Multiple OPERA screens slow down the process

• Manual profile creation increases errors and workload

• Repetitive fields cause long guest queues

• Limited upselling touchpoints during arrival

• Group check-ins become complicated and inconsistent

Hotels report that without automation, each check-in can take between 5–10 minutes, limiting upsell opportunities and reducing staff efficiency.

Custom Check-In streamlines your front-desk experience by unifying the entire process in one screen. Whether you manage a single property or a group, it can be tailored to match your local regulations, workflows, and branding.

• Speed: Complete check-in in two guided steps

• Simplicity: One interface replaces multiple OPERA Cloud screens

• Flexibility: Configure to each property’s operational and legal needs

See it in Action!

• Unified Interface
  Replaces the need for navigating multiple client screens by offering a single, streamlined interface for efficient guest information input.
• Automated Profile Creation
  Generates as many profiles as needed through an automated workflow, simplifying data entry and reducing workload.
• Smart Field Validation
  Built-in validation rules ensure accuracy across various fields, simplifying the process and saving time.
• Data Lookup Functionality
  Retrieves existing customer data from the OPERA Cloud database, preventing duplicate entries and improving efficiency.
• Customizable Workflow
  Adapts to specific needs, including features like document scanner integration and upselling opportunities during checkin.
• Enhanced Automation
  Activates features such as the Check-In Accelerator, which automatically assigns rooms to further streamline the process.
• Compliance and Flexibility
  Customizable fields and workflows ensure alignment with hotel-specific requirements and compliance with legal regulations in different countries.
• Error Notification System
  Displays clear error messages to help users address potential issues quickly and effectively.
• Group Check-In Management
  Improve Group Check-in Process without sacrificing data with a custom check-in process.

Using Custom Check-In is intuitive. The system automatically fetches reservation and guest data from OPERA Cloud, validates it through smart rules, and completes the check-in through a clean, two-step guided process. All profiles, preferences, and payments are seamlessly synchronized — no extra clicks required.

Built on Oracle’s Hospitality Integration Platform (OHIP), it guarantees real-time data flow, certified security, and effortless compliance across all your properties.

Custom Check-In operates entirely within the OPERA Cloud ecosystem, using encrypted communication and maintaining full audit logs to ensure GDPR and audit compliance.
Your guest data remains secure, traceable, and always under your control.

Hotels using Custom Check-In report:

• Up to 80% faster check-in times

• Improved upsell conversion at the front desk

• Shorter queues and better guest satisfaction

• Reduced training time for new staff

Simplify your arrival experience, improve operations, and let your team focus on what matters most — your guests.

Book a Demo Today

CONTACT US AT SALES@MASTELHOSPITALITY.COM