Zaplox Mobile Guest Journey

Mastel Group collaborates with Zaplox in the validation and quality assurance processes of the integration between its mobile solution, including multiple functionalities such as mobile check-in or door opening, and the integration of the hotel management solution, ORACLE OPERA.

It is a complete mobile guest solution with PMS integration, which allow guest to check in and check out from their mobile device. In addition, Zaplox is integrated with major lock providers which it enables guest to receive a digital key in their mobile device to access their room and different hotel facilities.


About Zaplox

Zaplox was founded in 2010 at IDEON Science Park in Lund, Sweden, and the solution has been installed and in commercial use since 2011. With headquarters in Sweden and a subsidiary in North America, Zaplox offers flexible, customer-oriented support. We are a team of experienced people with a passion for helping hotels create a smooth and personalized guest experience with the support of cutting edge technology.

The company operates globally, providing the hospitality industry with a one-of-a-kind turnkey platform, that includes an app for managing the guest experience, and is based on a secure and efficient mobile key system. We provide the complete mobile guest journey from booking, pre-stay messages, check-in, access to the hotel room with a mobile key, offers and upgrades directly in the mobile key app and check-out.

The proprietary Zaplox solution provides hotels with a complete mobile guest journey that includes customized branding and promotional offers presented at the appropriate time and location, in order to maximize both guest satisfaction and revenue. The Zaplox solution works on all major smartphone platforms, supports all major hotel door locks and hotel systems, and can replace or coexist with all current keycard technologies.