Privacy Policy

At times, due to the activities we carry out on these online services, Mastel Hospitality, S.L. will process personal data. In the following sections, we provide answers to some of the questions that may arise regarding how such data is processed and the commitments assumed by Mastel Hospitality, S.L. when accessing, storing, and disposing of the information that may be collected.

HOW CAN I CONTACT THE DATA CONTROLLER FOR PERSONAL DATA?

Data Controller: Mastel Hospitality, S.L. (hereinafter referred to as “MASTEL”)

Tax ID: B84791169

Registered address: C/ Arrastaria 21, Edifico A, Planta 1, Oficina 4, 28022, Madrid, España.

WHAT REGULATIONS DO WE APPLY WHEN HANDLING YOUR PERSONAL DATA TO PROVIDE OUR SERVICES?

For this purpose, our activities are governed by the commonly known General Data Protection Regulation (GDPR), which is Regulation (EU) 2016/679 of the European Parliament and of the Council, dated April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, approved on December 5, 2018 (LOPDyGDD), and any other applicable national regulations.

INFORMATION AND CONSENT

By accepting this Privacy Policy, the User is informed and gives informed, express, free, and unequivocal consent for the personal data provided through the forms on the website located at the URL https://mastelhospitality.com/ (hereinafter referred to as the “Website”) to be processed by MASTEL.

MASTEL will not be responsible for data processing carried out through websites that are not under its responsibility.

OBLIGATION TO PROVIDE DATA

The data requested in the website forms are generally mandatory (unless otherwise specified in the required field) to fulfill the established purposes. Therefore, if the data is not provided or is not provided correctly, the requests made by the User cannot be fulfilled, without prejudice to the User’s ability to freely access the content of the Website.

FOR WHAT PURPOSES WILL MASTEL PROCESS THE USER’S PERSONAL DATA AND FOR HOW LONG?

The personal data provided by the User through https://mastelhospitality.com/contact/ or any of the available web forms will be processed by MASTEL for the following purposes:

  • Responding to queries, suggestions, and complaints made by the User through the contact form, as well as making calls for such attention, exclusively in cases where they have been expressly requested. Your data will be kept for this purpose throughout the management of your query and, even afterward, until any potential liabilities arising from the query are time-barred.
  • Managing the request for services from MASTEL. Your data will be kept during the management of your contract and, even afterward, for the time required by applicable legislation and until any potential liabilities arising from the contract are time-barred.
  • Creating a commercial profile using information that MASTEL has from the existing relationship with you, to allow for a more detailed definition of products and/or services that may be of interest to you. Your data will be kept until you object to the processing.
  • If the User expressly authorizes it, sending commercial communications about MASTEL’s products and/or services through electronic or conventional means provided by the User. Your data will be kept until you revoke your consent.

WHAT USER DATA WILL MASTEL PROCESS?

MASTEL will process the following data:

  • Identifying information: name, last name, ID card number, postal address, etc.
  • Contact information: email, telephone.
  • Data provided by the User in any inquiries made.

If the User provides data of third parties, they declare to have their consent and undertake to provide them with the information contained in the Privacy Policy, exempting MASTEL from any liability in this regard. However, MASTEL may periodically verify this fact, taking the appropriate due diligence measures in accordance with data protection regulations.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The processing of your data is based on the execution of the contract for the following purpose:

  • Managing the hiring of MASTEL’s services.

The processing of your data is based on MASTEL’s legitimate interest for the following purpose:

  • Elaboration of a commercial profile based on information that MASTEL has derived from the existing contractual relationship with you.

The processing of your data is based on your consent for the following purposes:

  • Responding to your inquiry and/or suggestion made through the corresponding form on the Website. Consent is given at the time you submit the inquiry.
  • Sending commercial communications about MASTEL’s products and/or services. Consent is given by checking the corresponding box.

In any case, the withdrawal of your consent or opposition to the processing will not affect the lawfulness of the processing carried out prior to such withdrawal or opposition.

The granting of consents and, where applicable, any revocation thereof will be managed individually for each of the stated purposes.

WHO WILL THE USER’S DATA BE SHARED WITH?

The User’s data may be shared with:

  • Public Administrations, as required by law.
  • Banks and Financial Institutions for payment management.

Additionally, for the provision of the service, the following entities may access the data:

  • Providers of document management and database management services.
  • IT service providers.
  • Payment management service providers.
  • Web development and maintenance service providers.
  • Customer service providers.

Furthermore, we use MailChimp as our marketing automation platform. By accepting our privacy policy, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy.

USER’S RESPONSIBILITY

The User:

  • Guarantees that they are over 18 years old, and that the data provided to MASTEL is true, accurate, complete, and up to date. For this purpose, the User is responsible for the veracity of all the data communicated and will keep the provided information appropriately updated to reflect their real situation.
  • Guarantees that they have informed the third parties whose data they provide, if applicable, about the aspects contained in this document. Likewise, they guarantee that they have obtained their authorization to provide their data to MASTEL for the stated purposes.
  • Shall be responsible for any false or inaccurate information provided through the Website and for the direct or indirect damages and harm caused to MASTEL or third parties as a result.

EXERCISE OF RIGHTS

The User can contact MASTEL in writing at C/ Arrastaria 21, Edificio A, Planta 1, Oficina 4, 28022, Madrid, Spain, with the reference “Data Protection,” or via email at info@mastel.es, attaching a copy of their identification document, at any time and free of charge, to:

  • Revoke the granted consents.
  • Obtain confirmation as to whether MASTEL is processing personal data concerning the User or not.
  • Access their personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of their data.
  • Obtain from MASTEL the limitation of the data processing when any of the conditions provided by data protection regulations are met.
  • Obtain human intervention to express your point of view and challenge the automated decisions made by MASTEL.
  • Request data portability.

Under certain circumstances and for reasons related to your specific situation regarding the processing of your data (particularly for commercial purposes by MASTEL), you may object to the processing of your data. MASTEL will cease processing the data, except for compelling legitimate grounds or the exercise or defense of legal claims.

The user can file a complaint regarding the protection of their personal data with the Spanish Data Protection Agency at the following address: Calle de Jorge Juan, 6, 28001 Madrid.

The exercise of these rights is subject to compliance with the requirements established by the applicable regulations at any given time for their fulfillment.

SECURITY MEASURES

MASTEL will always treat the User’s data confidentially and with the necessary duty of secrecy, in accordance with the provisions of the implementing regulations. MASTEL will adopt the necessary technical and organizational measures to ensure the security of the data and prevent their alteration, loss, unauthorized access, or processing, considering the state of the technology, the nature of the stored data, and the risks they are exposed to.

Last update: June 15, 2023.